Meet Taptalk — Turn WhatsApp Into a Better Customer Support & Sales Channel 💬
Your customers already use WhatsApp. Why not make it a natural part of your Shopify shopping experience?
Taptalk – Multi Agent WhatsApp lets Shopify merchants connect their entire team to their storefront, so shoppers can choose the right person to talk to — whether that’s Sales, Support, Returns, or another team member.
Instead of sending every customer to a single WhatsApp number, Taptalk gives your team a smarter way to manage customer conversations.
What makes Taptalk different?
Multi-Agent WhatsApp
Show multiple team members with their names, photos, roles, and live availability. Customers can choose who they want to contact.
Smart Routing
Automatically show relevant agents based on the page a customer is viewing. Product, cart, and order pages can connect shoppers with the right person at the right moment.
Shopify Context in Every Chat
Product names, cart information, and order details can be pre-filled in WhatsApp messages, helping your team understand the customer’s context immediately.
Smart Triggers
Create auto-open triggers based on the page, timing, or customer journey to start conversations when they’re most relevant.
After-Hours Lead Capture
Even when your team is offline, Taptalk can help capture potential leads instead of simply leaving customers without an option.
Built for Global Stores
With GDPR consent features and 19 built-in languages, Taptalk is designed for stores serving customers across different markets.
Fully Customizable Widget
Customize the WhatsApp widget to fit your storefront without touching code.
Analytics + Shopify Flow
Track engagement with analytics and connect Taptalk with Shopify Flow for more powerful workflows and automation.
And there’s an important advantage: Taptalk doesn’t require the WhatsApp Business API or a lengthy approval process. It works with regular WhatsApp numbers. (Shopify App Store)
Simple pricing
Pro — $4.99/month
or $39.99/year — save 33%
The Pro plan includes the full analytics dashboard, visual widget designer, and a 7-day free trial.
If you’re running a Shopify store where customers frequently need help choosing products, checking orders, asking questions, or contacting your team, Taptalk can turn WhatsApp into a more organized and conversion-focused part of your storefront.